Top Coat Painting ("we," "us" or "our") respects your privacy. This policy explains how we handle information when you visit topcoatpaintingjax.com, contact us, request an estimate or use our painting services.
It covers our website and customer communications for interior painting, exterior painting, cabinet refinishing and commercial painting.
Information we collect
We collect information you choose to provide when you request a quote, schedule a consultation, contact us by phone or email, use an available website form or chat feature, or subscribe to communications. This may include:
- Contact information: your name, email address, telephone number and property or service address.
- Project information: the services you request, project details, photographs you send and scheduling preferences.
- Communication records: your inquiries, correspondence and choices about receiving messages, including consent and opt-out records.
Our website and service providers may also receive technical information, such as your IP address, browser or device type, pages visited and visit times. See the website tools and cookies section below.
How we use information
We use information to respond to inquiries, prepare estimates, schedule appointments, deliver painting services, provide project updates and support customers. We may also use it to maintain business records, improve our website and customer experience, protect our systems and meet legal obligations.
When you opt in, we may send the marketing communications you have agreed to receive. Requesting an estimate does not require you to subscribe to marketing.
Text messages & email
Providing a phone number alone does not enroll you in text messages. We request your affirmative consent for the text-message program you choose. Marketing messages and non-marketing project messages require separate choices when both are offered.
With the appropriate opt-in, Top Coat Painting may text you about estimates, scheduling, appointment reminders or project updates. Promotional texts are sent only when you separately agree to receive them. Text-message consent is optional and is not a condition of purchasing services or requesting an estimate.
Message frequency varies. Your mobile provider may charge message and data rates. This privacy policy describes our practices; reading it or submitting contact information does not, by itself, give SMS consent.
You can also contact [email protected] to update your preferences. To stop promotional emails, use the unsubscribe option in the email or contact us directly. Opting out of marketing emails does not prevent necessary non-promotional communications about an active project.
Information sharing
We do not sell, trade or rent your personal information. We may provide information to service providers that help us operate our website, manage customer records, communicate with you or deliver our services. These providers may use the information only to perform services for us and are expected to protect it.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text-message opt-in records and consent are not transferred to other businesses for their independent use. Messaging platforms, carriers and support contractors working on our behalf may process the limited information needed to deliver and support communications.
We may also disclose information when required by law, to respond to a valid legal request or to protect our rights and the safety of customers and others.
Website tools & cookies
Our website and its service providers may use cookies, server logs and similar technologies to support site functionality, remember preferences and understand how the site is used. The information collected depends on the features enabled and your browser settings.
You can manage or remove cookies through your browser settings. Restricting cookies may affect some website features. Third-party websites reached through links on our site have their own privacy policies; this policy does not describe their independent practices.
Security & retention
We use reasonable administrative and technical measures designed to protect personal information. No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
We retain information for as long as reasonably necessary to manage inquiries and projects, maintain business records, meet legal obligations, resolve disputes and honor communication preferences. Retention periods vary with the information and the purpose for keeping it.
Your choices & requests
You may contact us to ask about information you have provided, request a correction or deletion, or change your communication preferences. We may need to verify your identity before acting on a request. Some information may need to be retained for legitimate business or legal reasons.
Privacy rights vary depending on your location and the laws that apply. We will review requests in accordance with applicable requirements. Use the contact details below and describe the information or preference you would like us to review.
Policy updates
We may update this policy as our services or information practices change. The date at the top identifies the latest revision. When required, we will provide additional notice or obtain consent before applying a material change.
Contact us
For questions about this policy, your personal information or your communication preferences, contact:
Top Coat Painting
Serving Jacksonville and Northeast Florida
Email: [email protected]
Phone: (904) 834-0448
Please do not include sensitive identification or payment details in an ordinary email.